Our Return & Exchange Policy

At Women Boot Store, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and exchange policy within 15 days of receiving your order.

How to Return or Exchange an Item

To initiate a return or exchange, please follow these steps:

1. Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange. Please include “Return/Exchange Request” in the subject line.
2. Wait for Approval: Our customer service team will review your request and provide you with a Return Merchandise Authorization (RMA) number and return instructions.
3. Package Your Item: Securely package the item(s) you wish to return or exchange, including all original packaging, tags, and accessories.
4. Ship Your Item: Send the package to the address provided in the return instructions. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
5. Receive Your Refund or Exchange: Once we receive and inspect your returned item, we will process your refund or send out your exchange. Please allow 5-7 business days for processing.

Return & Exchange Request Template

Use the following template to request a return or exchange:

Subject: Return/Exchange Request

Dear Women Boot Store,

I would like to request a return/exchange for my recent purchase. Below are the details:

- Order Number: [Insert Order Number]
- Item(s) to Return/Exchange: [Insert Item Name(s)]
- Reason for Return/Exchange: [Insert Reason]

Please provide me with the necessary instructions to proceed.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
        

Refund Process

Once your return is received and inspected, we will process your refund. Refunds will be issued to the original payment method used during the purchase. Please allow 5-7 business days for the refund to appear in your account.

Non-Returnable Items

Please note that the following items are non-returnable:

• Items that have been worn or damaged after delivery.
• Items without original packaging, tags, or accessories.
• Custom or personalized items.