Frequently Asked Questions (FAQ)
Product Questions
1. What types of boots do you offer?
We offer a variety of boots including Women’s Casual, Women’s Clog, Women’s Dress Boot, Women’s Rain Boot, Women’s Sandal, and Women’s Walking boots.
2. Are your boots available in different sizes?
Yes, our boots come in a range of sizes to ensure a perfect fit for every customer.
3. Do you offer boots in different colors?
Yes, we offer our boots in various colors to match your style and preferences.
Shipping and Delivery
1. What are your shipping options?
We offer two main shipping options: Standard Shipping via DHL or FedEx, which takes 10-15 business days, and Free Shipping via EMS for orders over $50, which takes 15-25 business days.
2. How long does it take to process my order?
Orders are typically processed within 1-2 business days after payment verification.
3. Can I track my order?
Yes, once your order is shipped, you will receive a confirmation email with a tracking number to monitor your delivery.
Returns and Exchanges
1. What is your return policy?
You can return your boots within 15 days of receiving your order, provided they are in their original condition and packaging.
2. How do I initiate a return or exchange?
Please visit our Returns & Exchanges page for detailed instructions on how to proceed with a return or exchange.
Payment and Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
2. How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the account settings section.
Customer Support
1. How can I contact customer service?
You can reach our customer service team via email at [email protected] for any inquiries or assistance.
2. What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM PST.